Course Description

This platform is designed to walk Calypso employees through various processes related to our Product Support group.

Calypso Learning Services

Course curriculum

  • 1

    Best Practices (Internal)

    • Internal - Best Practices for efficient resolution of P2_Jan2019

    • Internal - Best Practices for Issue Replication and Knowledge Management_Aug2020

    • Internal - Lighthouse Program - Best Practices_October2017

    • Internal - QA BestPractices_Aug2018
  • 2

    How To (Internal)

    • Internal - Product Support and Cloud Services Cases - User Guide - 20200610

    • Internal - Salesforce - JIRA Connector - User Guide - 20200610

    • Internal - P6 Delivery Process - Interaction with Support_Oct2018

    • Internal - CUP Upload Tool SFDC_Jun2020
  • 3

    Customer Material

    • External - Product_Support_Intro_Jul2020

    • External - Calypso Customer Portal - User Guide - 20200525

    • External - Best Practices on how to raise a Product Support Case_Jun2020

    • External - Introduction to Lighthouse Program for Customer_Apr2020